Payment option issues?

[Davie15243]

Again I recommended the diamond package to a friend and he has tried paying with a visa, even a friends Visa. Is there an issue with payments being accepted to the site for some reason?

Seren is the user's name if that's any help.

[x22]

If you are talking about Hipay, sometime banks block online payments (It generally works with Paypal because they have agreements with Paypal). So he might need to ask his bank.
A few customers told me it was their issues. Hipay payments get denied and you need to call your bank.

[Davie15243]

If you are talking about Hipay, sometime banks block online payments (It generally works with Paypal because they have agreements with Paypal). So he might need to ask his bank.
A few customers told me it was their issues. Hipay payments get denied and you need to call your bank.

Thanks x22 I'll ask him but he never mentioned it. He had just said he tried 2 different Visa's and none of which worked on the site. I'll ask him when he pops back online.. Perhaps it would best if he also open or replied here as well..

[Davie15243]

After talking to him he had said he never used Hipay and don't even know what it is.. We are in Canada and to be honest neither one of us have ever heard of that..

[Seren]

Yes it’s true, thank you for opening this topic. I did use two Visa card and debit card. Both where rejected. I’ve used these card for online purchases from Amazon and stuff so I know there isn’t a problem with my Visa cards. Any idea of what else I can do? Thank you for your help Davie :)

[Davie15243]

Yes it’s true, thank you for opening this topic. I did use two Visa card and debit card. Both where rejected. I’ve used these card for online purchases from Amazon and stuff so I know there isn’t a problem with my Visa cards. Any idea of what else I can do? Thank you for your help Davie :)

You're welcome and I'm sure the staff here will get it sorted out for ya :)

[Deadfreak]

How is he even trying to process a visa payment if he isn't doing it via HiPay? If you go through the payment process yourself, you'll notice he has to use HiPay or another payment processor that we support. Try contacting the payment processor and see why they may have rejected it.

[Davie15243]

He's going to try mastercard and hope for the best I guess. It's odd that it got rejected in the first place even with debit ..

[Davie15243]

He did indeed talk to the banks and now it's getting rejected from the sites end .. The cards did get locked and he had to fix it .. Now it's saying rejected the payment from x22 , The whole hipay thing was never an issues we ever ran into before and therefore never heard of it..

I have no idea what else to do lol .. Just trying to help the guy sign up here as I trust this site.

[x22]

I've just sent a ticket, we will see.

[Davie15243]

I've just sent a ticket, we will see.
Thank you x22

[Seren]

Ya today I waited like an hour to talk to the service people of the bank. They unblocked my cards. I know right? Both my visa and debit cards where locked after getting rejected from the HiPay site. So now they're both unblocked and the bank allowed purchase on the HiPay, it's still rejecting my payments and takes me back to the x22 site. I wish paypal was an option.

[x22]

They said they got a technical issue and that it should be fixed now. Can you retry?

[Davie15243]

They said they got a technical issue and that it should be fixed now. Can you retry?

Thanks x22 I'll shoot him a message and let him know. I believe he has to work soon but I'll tell him it should be good to go.. Might be later today before he can do so..

[Seren]

It worked! Finally. Thank you very much for the help.

[Davie15243]

x22 / Deadfreak thanks for the time .. Feel free to close this if need be .. And thanks again, sorry for the hassle ..

[x22]

Thanks to you 2. They noticed there was a bug in their antifraud filters :)!

[Davie15243]

Haha All good brother!

[Amduscia]

Closed on request