HiPay problem?

[a10110a]

Hello,

I reordered a cheat using HIpay, it went through and then it gave an error message. Bank account shows it went through, however I'm not sure if you will be able to see it because of the error.

Anyone have this problem or any direction you can point me in to solve this.


Thank you for the help!

a10110a

[JohnnyWalker]

Contact HiPay with the payment information you got. Either the reimburse you or they give you proper information how to solve it.

[a10110a]

JohnnyWalker,

Thanks for the fast help! I really appreciate it.

I contacted Hipay and will see what they say and let everyone know just in case it happens to anybody else.

By chance are you able to see if the payment went through on X22's side because it got debited from my bank account.

If not, I will just stick to BTC payments ;)!

Cheers

lol... they shut down my request hard & fast


Dear Customer,

We thank you for contacting our service.

Regarding your request, we would like to remind you that HiPay Professional is only a payment solution offered to e-merchants so that they can sell goods and services.

To get more information on your problem, we invite you to contact directly the merchant.

We regret that we cannot give you more information about that matter.
However, we remain at your disposal with respect to any other question related to the use of your electronic wallet.

Best Regards,

HiPay


Customer Care

[JohnnyWalker]

Of course they did that. Their support is even crappy than the EA support.
Pm me the payment information you got and I will ask x22 to take a look.

[x22]

Refusal reason: 3DS needed but not used.

So you haven't finished your transaction.

[a10110a]

Thanks for the fast help guys, you are the @#@@ing BEST!! I honestly love you guys.

Quick question though,
Do you know if you can send me a link or form to finish 3DS? Or cancel that payment, so I can retry?

Bank says the transaction went through and HIpay is refusing to deal with me.

I just don't want to reverse charge and @#@! up your guys chargeback rate.

Thanks guys and let me know if there is anything I can do on my part.

Cheers,

a10110a

Thanks for all the help you guys, you are the @#@ing BEST!! I seriously love you guys.

Quick question though,

Do you have a link/or form to complete the 3DS?
Or anyway to cancel that payment, so I could retry?

Bank says the transaction went through and Hipay won't help.

I just don't want to reverse that charge because it will mess up your charge back rate.

Thanks for the help guys!

a10110a

[JohnnyWalker]

Well, we told you what to do. If they dont want to accept it, ask for another support guy.
x22 got that message directly from HiPay, means that is what the HiPay system told us regarding your payment.

[a10110a]

Johnnywalker,

Thanks for the follow up my friend!

Yeah, i'm guessing payment is stuck in limbo with Hipays system and will probably be credited back in a few business days.
I just wanted to make sure I couldn't do anything on my side to help you guys.

I'll stick to coingate though:D .

If you want to leave this thread open, I'll post how long it takes Hipays to credit money back on these type of things, so people know in the future if this happens to them. Otherwise you can consider this closed.

Appreciate all the help bud, you da man!

a10110a

[JohnnyWalker]

Well, seems like it worked now.