HiPay Pending

[fenster5]

Servus,


I made a payment via HiPay more than a week ago.
There is still a pending one, but the money has already been withdrawn from me.
I have already written with the support, who said I should contact the respective page.

In the meantime, I bought a package from our re-sellers.

Can someone cancel the payment?





Yours sincerely
fenster5

[JohnnyWalker]

Did you enable 3-D secure? If not, it will fail and be refunded. In general, canceling isnt really what we do. But I guess, x22 can take a look.

[fenster5]

Yes please it would be very nice if the boss would look at that.

Ye, the weird thing is, the payment has not failed but is still pending.

[JohnnyWalker]

He's aware of it and will take a look at it when he's in the office.

[x22]

What payment method did you use on Hipay?

[fenster5]

I paid with Mastercard.

Is there already a solution for this?:lol:

[JohnnyWalker]

I guess again (like the last one two you "used" 3-D secure), that you didnt follow the HiPay guidelines.

[fenster5]

I have 3D-Secure enabled.
I even called my bank to see if it was actually activated.

[JohnnyWalker]

That doesnt mean that you used it.

[fenster5]

Oke and what should I do now?
The payment was 14 days ago and I haven't received the money yet?

[JohnnyWalker]

I will let x22 check it, but as far as I know theres nothing we can do since its in pending state.

[fenster5]

Thank you for the information JohnnyWalker.