Purchased via credit card 1/17, no access still

[Kokrng]

Hello, I recently made a purchase on 1/17 but I still don’t seem to have access. I do want to mention that the charge on my bank account is noted as pending. Can’t anyone give me insight as to when I’ll obtain access?

thank you in advance

[Amduscia]

Your payment most likely failed because you did not use 3-D Secure during the checkout.
HiPay has your money right now, and will refund it within 14 days.

[kadinicheats]

Holyyyyy. Happened to me too.