Results 1 to 6 of 6
  1. Collapse Details
    It's been way longer than 14 days 
    #1
    Registered User
    Join Date
    January 28th, 2021
    Posts
    39
    Default
    And I haven't recieved a refund from two different cards I tried without 3d pay before I figured out how to purchase.
    Reply With Quote
     

  2. Collapse Details
     
    #2
    Registered User
    Join Date
    January 28th, 2021
    Posts
    39
    Default
    what should be my next step to get this money back? its 60 on one card and 60 on another.
    Reply With Quote
     

  3. Collapse Details
     
    #3
    Moderator Myrex's Avatar
    Join Date
    December 10th, 2018
    Location
    Classified
    Posts
    160
    Default
    Has it been 14 business days?

    Reply With Quote
     

  4. Collapse Details
     
    #4
    Registered User
    Join Date
    January 28th, 2021
    Posts
    39
    Default
    Yes it has, I thought that as well, and I waited til after that and then some, my payment was complete on Friday January 29th same day as the other charges.
    Reply With Quote
     

  5. Collapse Details
     
    #5
    Trusted Member Amduscia's Avatar
    Join Date
    March 17th, 2011
    Location
    Spaaaaace
    Posts
    16,167
    Default
    I'll forward this..
    Reply With Quote
     

  6. Collapse Details
     
    #6
    Staff Member MouKanga's Avatar
    Join Date
    June 7th, 2018
    Location
    Netherlands
    Posts
    2,856
    Default
    Check if the transaction was even a real transaction that was fully deducted or only a Pre-Authorization.

    Else, we had some cases where it took about 30 business days, seems to depend on the Country and Bank. The 14 days are the window where hipay "Cash's out" the refund, maybe call your bank and ask them if the transaction was a preauthorization.
    If not wait, and if after 30 businessdays nothing still happend, send me all information (Used email for the transaction on HiPay, exact date and time of the purchase attempt)
    Reply With Quote
     

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •